Shipments and Returns

General Information

Shipping costs are free for mainland Spain.

In the Canary Islands, Balearic Islands, Ceuta and Melilla the shipping cost is 8€ for any order.

f you wish to send an article to any part of Europe or the world, write us an email info@elsilenciodelvalle.com and we will answer you with the shipping cost of the product. In all cases, customs charges will be borne by the client.

DELIVERY TIMES

If you place an order within mainland Spain, it will reach you within 2-3 working days after it has been delivered to the transport company. Shipments to other countries of the European Union are delivered within 4-5 working days. Shipments to the rest of the world are delivered within 6-8 working days (excluding customs delays).

In the event that after the 2 delivery attempts, the package is returned to El Silencio del Valle because the agency has not located the client, it will be the same client who will assume the shipping costs again.

EASY AND FREE RETURNS

You can return any product, the cost of return is assumed by the customer within 14 calendar days from the date of delivery.

If you have received your order in bad or defective condition, you can exchange your order for other products of the same amount at no extra cost.

How to return my product easily

To manage the return of your order, send us an email info@elsilenciodelvalle.com with the order number and explaining the reason for your return.

To accept the return, all items must be returned unused and in perfect condition, with their original packaging and labels.

El Silencio del Valle reserves the right not to accept the change if, once received, the product is in poor condition, worn, stained, broken, washed or in inadequate condition.

DOUBTS…

If you have any questions about the delivery and return of your order, please write us an email to info@elsilenciodelvalle.com. Our customer service hours are Monday to Friday, from 10:30h to 17:30h.